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Woman stood in front of a screen which shows question marks and lightbulbs. Image indicates the woman is asking questions about her coffee including how to store it and keep it fresh. Woman is smiling as ger queries have been answered.

Shipping & Returns

Where do you ship?

Anywhere in the UK including Northern Ireland, Jersey, Guernsey, Isle of Man

What are your shipping costs?

We charge £1.99 on orders under £17 and offer FREE shipping on orders of £17 and over (excluding discount codes and shipping fees). This is sent via Royal Mail 48 and is a fully tracked service. 

Do you offer fast shipping?

We offer expedited shipping for £2.99 under Royal Mail Tracked 24 - taking 1-3 business days. 

Has my order shipped?

We aim to process all orders the same, or next working day, after receiving your order confirmation email. 

You will also receive a notification when your order has shipped including your tracking details. 

Your coffee will generally be with you within 3 working days via Royal Mail.

How can I track my package?

Once your order has shipped, you will receive an email notification from us including a tracking number. This can be used to check its status. Please allow 48 hours for the tracking information to become available. 

What is the return policy?

We hope that you will be delighted with your coffee choice. 

If this is not the case, we accept returns up to 14 days after delivery, if the item is unopened and in its original condition. We will then refund the full order amount minus the shipping costs for the return.  

How long does the refund take?

Once we receive your item, a refund is initiated immediately. All major credit card providers can generally take 5-10 business days to process your refund before it appears in your bank account. However, most process this within 2 working days. 

How do I make changes to an order I’ve already placed?

The best way to make changes to your order is to contact us via our contact form or email us at service@coffeeinmyface.com.

If an order is shipped, unfortunately we won't be able to make any changes and you would need to place a new order. 

When will I receive my order?

We aim to process orders within 1 working day of your purchase. Once with Royal Mail, your package should be with you within 3 working days.  

What do I do if I never received my order?

All of our shipping is carrier tracked and provides you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.

What do I do if I received a defective order?

Chances of receiving a defective item is very rare but it could happen. Please take pictures of any product which shows defects and contact our support.  

Can I cancel my order?

Yes. You can cancel your order up until you receive your notification that it has shipped.

If your order has already shipped, please contact us to arrange a return. Providing the item is in its original packaging and unopened, we can process a refund. 

Packaging & Products

There's A Valve On My Coffee Packet, Why? 

Freshly roasted coffee needs a little time to 'de-gas' before it is drinkable. This is due to carbon dioxide (CO2) build up, which occurs naturally during the roasting process.

In order to keep your coffee as fresh as possible whilst this happens, it needs to be bagged and protected from the 'elements' quickly . If left to de-gas out in the open, the beans would be stale due to the effects of Oxygen, light and moisture. 

Cue the valve!

Being specifically designed for this purpose, the one-way valve lets the CO2 out without letting other gases in. So, whilst your coffee travels through the post to reach you, it actually benefits your beans as the gas has time to dissipate meaning your brew will taste better. Good things come to those who wait. 

How Long Is My Coffee Fresh For?

Your coffee should stay fresh for up to 6 weeks for pre ground and 8 weeks for whole beans, when stored correctly. 

In the interest of cutting down on household waste, its important to note that coffee doesn't 'go off' as such. It is still fully drinkable and enjoyable beyond these dates, however the freshness and flavours will no longer be at their peak.

What's The Difference Between Whole, Ground And Coffee Bags?

Whole Beans - For those who have a grinder at home. The beans are freshly roasted and supplied whole to be ground to your required size at home.

Ground Coffee - Freshly roasted and pre-ground for those who don't have a grinder at home. We supply four grind sizes, for more details on these please see our quick reference guide.

Coffee Bags - For those who want super quick and convenient coffee without the preparation hassle. These are tea bags but for coffee - throw one in your cup and add water - easy peasy.

Drip Coffee Bags - A step up from instant coffee bags but still very quick and easy. These are pre filled filter bags with freshly ground coffee and only require hot water to be added. This will drip through the filter for delicious coffee on the go. See how they work here.

What Effects The Strength Of Coffee?

The strength of your brew can depend on various factors.

Knowing what these are can help you achieve a better & more enjoyable cup.

These include:

The grind size used , The water to coffee ratio (or milk) , How much coffee grounds are used, Your brewing method & duration, Roast Profile of the beans used.

The best way to discover your preferences is to brew away! Find what works for you and enjoy trying all the delicious coffees along the way.

How Should My Coffee Be Stored?

Our packaging has been designed specifically to keep your coffee at its best for as long as possible. 

Offering gas, light and moisture protection, the best place to store your coffee is in the bag provided. 

We then recommend a cool, dark place and NOT the fridge (coffee is moisture & temperature sensitive). 


Accepted Payments

We accept:

GooglePay / ApplePay / ShopPay

Shopify / Paypal

VISA / Maestro / Revolut / Mastercard / Discover / Diners Club

Please note that the available payment methods may change depending on your region and are regularly updated.